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what's included

Socura MDR is subscription-based, with a clear and predictable annual pricing model, primarily determined by the number of employees within an organisation and the specific security data sources which require monitoring. Where applicable, additional costs to cover the licensing of controls, such as a SIEM and/or EDR solution apply.

Socura offers Service Level Agreements (SLAs) as a core component of our MDR service, contractually guaranteeing timely responses to security threats. SLA are detailed in specific agreements with clients and typically include metrics related to acknowledging, investigating and remediating threats.

To see a copy of Socura’s framework agreement and read the full terms and conditions of our service, please visit: www.socura.co.uk/terms-of-service

Socura’s Incident Management Portal (IMP) is the primary interface our security operations team uses to swiftly and securely communicate incident information with yours. The IMP enables you to track the status of active incidents and collaborate directly with our security analysts. The portal also includes real-time dashboards, enabling you to monitor and report on your organisation’s security posture.

Yes, being vendor-agnostic, Socura can integrate with your existing security controls to ingest a range of security data. During the service scoping and onboarding process, our team works closely with yours to connect these controls and optimise them.